Frequently Asked Questions
Everything you need to know about shopping with CEI.
What are your standard shipping times?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout for faster delivery.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.
What is your return policy?
We offer a 30-day return policy on all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products covered by a warranty?
Yes, all CEI products come with a standard 12-month manufacturer warranty covering any defects in materials or workmanship.
Can I change or cancel my order after it's been placed?
Orders are processed quickly, but we have a 1-hour window for changes or cancellations. Please contact our customer service team immediately if you need to modify your order.